Telco operators are facing declining profitability from a combination of stagnant or negative revenue growth resulting from competition and increasing CAPEX/OPEX caused by increasing user traffic. While operators have always run efficiency programs, traditional methods are no longer sufficient to meet current financial constraints and future market evolution. This Viewpoint explains how successfully managing costs requires a new, more granular, holistic approach.

Providing voice services is among the core functions of telcos. It may seem counterintuitive but outsourcing international voice services has the potential to create value and enhance service quality. In this Viewpoint, we summarize the options available for stand-alone telcos and small telco groups to manage the decline in international voice business and illuminate benefits they can gain from outsourcing international voice. We also highlight the outsourcing process and strategies to mitigate common challenges.

Improving productivity is a critical element of the journey telcos must take to become ambidextrous — and improving productivity is about going way beyond cost-cutting. In this Viewpoint, we discuss a transformative approach that we call the “Productivity RACE” (Radical, Accelerated, Continuous, and Effective). This framework sets out to improve and sustain business productivity, while addressing commonly observed challenges and barriers to successful execution of productivity measures.