Efficient processes and systems in automotive retail are gaining importance for OEMs. They actually are a critical success factor to reach sales targets by enabling efficient customer facing processes and lean processing of large sales quantities. Dealer management systems (DMS) play a major role in this field. Therefore in-depth knowledge and capabilities need to be developed how to overcome costly and complex DMS integration and support new business opportunities like online sales, better customer experience and analytics as well as connected cars.
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