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Andrea Faggiano

Partner

Head, TIME Practice, Middle East

Saudi Arabia, United Arab Emirates

Andrea advises telecom clients on strategic, competition and regulatory topics by leveraging key topics such as network economics, M&A and spectrum management.

Areas of Focus

Education

University of Rome
Master of Science in Electrical Engineering

Past Experience

Wind Telecommunications
Network Manager & Investment Planner

Andrea is a Partner at Arthur D. Little based in Dubai, leading the TIME Practice in the Middle East and our global competence center, “Strategic Advisory Services for Competition and Regulation” (SASCAR), which is dedicated to telecommunication clients.

As a senior member of our global TIME Practice, Andrea combines expertise in network, infrastructure and regulatory management with strategic investment & market orientation.

Over the 15 years at Arthur D. Little, Andrea has delivered numerous projects in Europe, the Middle East and Latin America for telecom operators (both mobile & fixed) and MVNOs. He is passionate about technology- and regulations-centric topics such as network and technology strategy development, infrastructure economic analysis, wholesale management, M&A support, NGAN & IP interconnection strategies and regulatory & spectrum management.

Additionally, Andrea has delivered many market-oriented projects for telecom operators, focusing on growth strategy, product portfolio design & business planning.

Before joining Arthur D. Little, Andrea worked as a Fixed Network Engineer at Wind Telecommunications.

Telcos: Outsource international voice!
Telecommunications, Information technology, Media & Electronics (TIME)
Telcos: Outsource international voice!
Andrea Faggiano, Arvind Rajeswaran, Dr. Karim Taga
Providing voice services is among the core functions of telcos. It may seem counterintuitive but outsourcing international voice services has the potential to create value and enhance service quality. In this Viewpoint, we summarize the options available for stand-alone telcos and small telco groups to manage the decline in international voice business and illuminate benefits they can gain from outsourcing international voice. We also highlight the outsourcing process and strategies to mitigate common challenges.
Find out more
CPAAS: Beyond the hype
Telecommunications, Information technology, Media & Electronics (TIME)
CPAAS: Beyond the hype
As the communications-platform-as-a-service (CPaaS) hype fades, questions arise over where the industry will find future value. Two trends are coming to the fore. First, enterprise customers are starting to request features beyond application-to-person (A2P) and “best effort” legacy solutions to enable future omnichannel and 5G-based use cases like the metaverse. Second, classic CPaaS services are finding a new market for an ever-increasing savvy mid-market. Both trends are allowing operators to stamp their mark on the CPaaS industry.
Find out more
Telecommunications, Information technology, Media & Electronics (TIME)
Consolidation onset: How to sustain accelerated CPaaS value creation
Christoph Uferer, Andrea Faggiano, Agron Lasku, Lars Riegel, Sean McDevitt, Abhishek Srivastava
With CPaaS market consolidation on the horizon, players must move from messaging toward AI and higher-value services
Find out more
Edge computing: Hype or ripe?
Bela Virag, Andrea Faggiano, Sean McDevitt
Find out more
Pivoting the international carrier business
Andrea Faggiano, Arvind Rajeswaran, Salman Ali
The international carrier industry has not brought much satisfaction over the past years. Traditional international carrier products are suffering low growth or are in structural decline, while service and asset innovators emerging in the adjacencies are making a mark in value creation. Telecom groups could have captured those trends through their international wholesale departments or subsidiaries, but their potential as trend hunters has been hindered by fragmentation or missing purpose.
Find out more
Telecommunications, Information technology, Media & Electronics (TIME)
Resolving customer complaints in the digital era
Andrea Faggiano, Lokesh Dadhich
Find out more

Andrea is a Partner at Arthur D. Little based in Dubai, leading the TIME Practice in the Middle East and our global competence center, “Strategic Advisory Services for Competition and Regulation” (SASCAR), which is dedicated to telecommunication clients.

As a senior member of our global TIME Practice, Andrea combines expertise in network, infrastructure and regulatory management with strategic investment & market orientation.

Over the 15 years at Arthur D. Little, Andrea has delivered numerous projects in Europe, the Middle East and Latin America for telecom operators (both mobile & fixed) and MVNOs. He is passionate about technology- and regulations-centric topics such as network and technology strategy development, infrastructure economic analysis, wholesale management, M&A support, NGAN & IP interconnection strategies and regulatory & spectrum management.

Additionally, Andrea has delivered many market-oriented projects for telecom operators, focusing on growth strategy, product portfolio design & business planning.

Before joining Arthur D. Little, Andrea worked as a Fixed Network Engineer at Wind Telecommunications.

Telcos: Outsource international voice!
Telecommunications, Information technology, Media & Electronics (TIME)
Telcos: Outsource international voice!
Andrea Faggiano, Arvind Rajeswaran, Dr. Karim Taga
Providing voice services is among the core functions of telcos. It may seem counterintuitive but outsourcing international voice services has the potential to create value and enhance service quality. In this Viewpoint, we summarize the options available for stand-alone telcos and small telco groups to manage the decline in international voice business and illuminate benefits they can gain from outsourcing international voice. We also highlight the outsourcing process and strategies to mitigate common challenges.
Find out more
CPAAS: Beyond the hype
Telecommunications, Information technology, Media & Electronics (TIME)
CPAAS: Beyond the hype
As the communications-platform-as-a-service (CPaaS) hype fades, questions arise over where the industry will find future value. Two trends are coming to the fore. First, enterprise customers are starting to request features beyond application-to-person (A2P) and “best effort” legacy solutions to enable future omnichannel and 5G-based use cases like the metaverse. Second, classic CPaaS services are finding a new market for an ever-increasing savvy mid-market. Both trends are allowing operators to stamp their mark on the CPaaS industry.
Find out more
Telecommunications, Information technology, Media & Electronics (TIME)
Consolidation onset: How to sustain accelerated CPaaS value creation
Christoph Uferer, Andrea Faggiano, Agron Lasku, Lars Riegel, Sean McDevitt, Abhishek Srivastava
With CPaaS market consolidation on the horizon, players must move from messaging toward AI and higher-value services
Find out more
Edge computing: Hype or ripe?
Bela Virag, Andrea Faggiano, Sean McDevitt
Find out more
Pivoting the international carrier business
Andrea Faggiano, Arvind Rajeswaran, Salman Ali
The international carrier industry has not brought much satisfaction over the past years. Traditional international carrier products are suffering low growth or are in structural decline, while service and asset innovators emerging in the adjacencies are making a mark in value creation. Telecom groups could have captured those trends through their international wholesale departments or subsidiaries, but their potential as trend hunters has been hindered by fragmentation or missing purpose.
Find out more
Telecommunications, Information technology, Media & Electronics (TIME)
Resolving customer complaints in the digital era
Andrea Faggiano, Lokesh Dadhich
Find out more

More About Andrea
  • University of Rome
    Master of Science in Electrical Engineering
  • Wind Telecommunications
    Network Manager & Investment Planner