Yoshiro Makita

Partner

South East Asia

Seasoned management consultant with 20+ years of experience solving complex problems in insurance and financial services sectors across Japan, Australia and SE Asia.

Yoshiro Makita | ADLITTLE

Education

UCLA
BA in Economics

Past Experience

PwC
FS Consulting/Partner
KPMG
Management Consulting/Partner

Yoshiro Makita | ADLITTLE

Yoshiro is a Partner and a member of our global Financial Services (FS) Practice. Based in Sydney (Australia), he works closely with our teams in Japan/SEA, covering insurance-related projects across the Asia Pacific region, including Japan and Australia.

Yoshiro has more than 20 years of experience leading management consulting engagements for insurers and other financial services (FS) institutions across Japan, Australia, the US and Southeast Asia. He has advised and assisted insurers and other FS clients with a variety of management agendas, from business growth with new products and services, insurtech investments, digitalization, and M&A through to customer experience, operational efficiency, integration and separation, and transformation design. 

At Arthur D. Little, Yoshiro focuses on insurance and FS strategy/transformation, as well as FS convergence, helping to create new values in the crossover between FS and non-FS sectors.

Prior to joining Arthur D. Little, Yoshiro led insurance management consulting practices for global management consulting firms in Japan and Australia. In his earlier career, he was involved in the launch of a technology start-up as a core member in Silicon Valley, where he gained first-hand experience of start-up businesses.
 

Understanding key customer-centricity trends in insurance
Understanding key customer-centricity trends in insurance
Insurers spent years developing a deep understanding of each risk type and creating precise business models to optimize their earnings, including operating models for each line of business. Unfortunately, this model is not conducive to serving today’s customers, who desire the seamless, digital-based service they experience in their other transactions. In this Viewpoint, we outline the best way for insurers to shift from a traditional model to a customer-centric one.

Yoshiro Makita | ADLITTLE

Yoshiro is a Partner and a member of our global Financial Services (FS) Practice. Based in Sydney (Australia), he works closely with our teams in Japan/SEA, covering insurance-related projects across the Asia Pacific region, including Japan and Australia.

Yoshiro has more than 20 years of experience leading management consulting engagements for insurers and other financial services (FS) institutions across Japan, Australia, the US and Southeast Asia. He has advised and assisted insurers and other FS clients with a variety of management agendas, from business growth with new products and services, insurtech investments, digitalization, and M&A through to customer experience, operational efficiency, integration and separation, and transformation design. 

At Arthur D. Little, Yoshiro focuses on insurance and FS strategy/transformation, as well as FS convergence, helping to create new values in the crossover between FS and non-FS sectors.

Prior to joining Arthur D. Little, Yoshiro led insurance management consulting practices for global management consulting firms in Japan and Australia. In his earlier career, he was involved in the launch of a technology start-up as a core member in Silicon Valley, where he gained first-hand experience of start-up businesses.
 

Understanding key customer-centricity trends in insurance
Understanding key customer-centricity trends in insurance
Insurers spent years developing a deep understanding of each risk type and creating precise business models to optimize their earnings, including operating models for each line of business. Unfortunately, this model is not conducive to serving today’s customers, who desire the seamless, digital-based service they experience in their other transactions. In this Viewpoint, we outline the best way for insurers to shift from a traditional model to a customer-centric one.

More About Yoshiro
  • UCLA
    BA in Economics
  • PwC
    FS Consulting/Partner
  • KPMG
    Management Consulting/Partner