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Greg Smith

Partner

Head of Digital Problem Solving

United Kingdom

Greg helps organizations solve their intractable problems using disruptive digital technologies and ways of working

Greg Smith

Areas of Focus

Education

University of Leicester
BSc (Hons), Biological Sciences

Past Experience

Atos Consulting
Partner, Global Head of IT Strategy & Transformation, Chief Knowledge Officer (UK Consulting)
Yodel
Chief Information Officer
Capgemini
Consulting CIO
Kingfisher
Senior roles at Kingfisher’s property division (Chartwell Land) and entertainment distribution and category management business (Entertainment UK)

Greg Smith

Greg is a Partner at Arthur D. Little, based out of our London office, and leader of Digital Problem Solving practice.

Greg focuses on how emerging digital technologies and associated ways of working can be harnessed to drive the transformation of the business, either to breakthrough problems or to seize new opportunities. He believes that the technology patterns and approaches that have been used by businesses in the past are no longer appropriate to the challenges they now face and that new approaches will have to be adopted if the full potential of the “digital revolution” is to be realized.

Over a 25 year+ career in technology, Greg has worked within businesses as an IT leader, and through consulting organizations as a strategic advisor and intractable problem solver to clients across a wide range of sectors. 

Additionally, he has led innovative programs covering IT and Digital strategy, IT operating model transformation, customer strategy, business operating model redesign and the IT interventions required to effectively enable mergers and demergers.
 

Winning the war for digital talent
Winning the war for digital talent
Michael Papadopoulos, Michael Majster, Olivier Pilot, Alexey Pankov, Greg Smith
Businesses across the world are facing a shortage of professional talent and expertise in digital and IT skills and capabilities. For example, a 2021 survey suggested that 76 percent of IT decision-makers worldwide faced critical skills gaps in their departments, an increase of 145 percent since 2016.[1]
Find out more
Travel & transportation
Act now for full digital transformation of air traffic control
Francesco Marsella, Greg Smith, Andrea Visentin
Leveraging COVID-19 crisis for more efficient, sustainable, and effective business models for ANSPs.
Find out more
The Company of Tomorrow
Shinichi Akayama, Ralf Baron, Rick Eagar, Dr. Raymond Khoury, Michael Kolk, Thomas Kuruvilla, Francesco Marsella, Greg Smith, Ben van der Schaaf
The COVID-19 crisis hit the world as this edition of Prism was in preparation. Needless to say, the outlook for business, at least in the short term, has changed radically in just a few weeks. Nevertheless, it’s becoming increasingly clear that one effect of the crisis has been acceleration of trends that were already there, such as virtualization of the workplace, further penetration of digital technologies (for example, AI and the IoT), and “asset-light” business models that make businesses more responsive and resilient to rapid shocks.
Find out more
Turning customers into subscribers – How to successfully make the shift
Johan Treutiger, Niklas Brundin, Greg Smith, Rick Eagar
What customers expect from manufacturing businesses is changing, moving away from outright purchase- to subscription-based models. This offers opportunities and risks for traditional players, providing them with access to greater customer insight, but also lowering barriers for competitors. Based on case examples, this article looks at how manufacturers can make the shift to subscriptionbased businesses.
Find out more
Unleashing innovation using low code/no code – The age of the citizen developer
Greg Smith, Michael Papadopoulos
As the saying goes,“software is eating the world,” forcing companies to change their business models and operations. In a highly competitive environment, ensuring they have the required software capabilities is a challenge. This article shows how adopting low-code/no-code techniques enables businesses to widen their options, providing tools for non-specialist “citizen developers” to digitize and transform their operations.
Find out more
Converging on the Future
Ralf Baron, Rick Eagar, Michael Kolk, Thomas Kuruvilla, Greg Smith
Convergence seems to be everywhere in the business world these days. It covers a wide range of factors which can come together to change the status quo in an industry or value chain. Think of food and healthcare in functional foods, or telecoms and energy in smart grids. Digital technology has been a huge enabler of convergence.
Find out more
Getting ready for the energy consumer of the future
Greg Smith, Michael Kruse
The energy sector is undergoing radical transformation as formerly passive consumers take control over their energy consumption and procurement. Based on the five stages of this transformation, we explain how it impacts the energy value chain and outline the capabilities that traditional providers must embrace if they are to meet the needs of the energy consumer of the future.
Find out more
Sense of Purpose
Ralf Baron, Rick Eagar, Michael Kolk, Thomas Kuruvilla, Greg Smith
From time to time concepts that, at first sight, seem quite old fashioned suddenly get a new lease of life. For example, open innovation has been around for decades, but it’s come to the fore again in recent years in the context of converging industries, start-up collaborations and the rise of the innovation ecosystem.
Find out more
Moving from “Best Practice” to “Next Practice”
Greg Smith
We are constantly bombarded with the message that we are living through a period of unprecedented change; that technology is rewriting the rule book across all industries; that any organization that fails to fully master technology will become commoditized, obsolete, or extinct; and that the only possible solution to these challenges is to implement the latest technological miracle cure.
Find out more

Greg Smith

Greg is a Partner at Arthur D. Little, based out of our London office, and leader of Digital Problem Solving practice.

Greg focuses on how emerging digital technologies and associated ways of working can be harnessed to drive the transformation of the business, either to breakthrough problems or to seize new opportunities. He believes that the technology patterns and approaches that have been used by businesses in the past are no longer appropriate to the challenges they now face and that new approaches will have to be adopted if the full potential of the “digital revolution” is to be realized.

Over a 25 year+ career in technology, Greg has worked within businesses as an IT leader, and through consulting organizations as a strategic advisor and intractable problem solver to clients across a wide range of sectors. 

Additionally, he has led innovative programs covering IT and Digital strategy, IT operating model transformation, customer strategy, business operating model redesign and the IT interventions required to effectively enable mergers and demergers.
 

Winning the war for digital talent
Winning the war for digital talent
Michael Papadopoulos, Michael Majster, Olivier Pilot, Alexey Pankov, Greg Smith
Businesses across the world are facing a shortage of professional talent and expertise in digital and IT skills and capabilities. For example, a 2021 survey suggested that 76 percent of IT decision-makers worldwide faced critical skills gaps in their departments, an increase of 145 percent since 2016.[1]
Find out more
Travel & transportation
Act now for full digital transformation of air traffic control
Francesco Marsella, Greg Smith, Andrea Visentin
Leveraging COVID-19 crisis for more efficient, sustainable, and effective business models for ANSPs.
Find out more
The Company of Tomorrow
Shinichi Akayama, Ralf Baron, Rick Eagar, Dr. Raymond Khoury, Michael Kolk, Thomas Kuruvilla, Francesco Marsella, Greg Smith, Ben van der Schaaf
The COVID-19 crisis hit the world as this edition of Prism was in preparation. Needless to say, the outlook for business, at least in the short term, has changed radically in just a few weeks. Nevertheless, it’s becoming increasingly clear that one effect of the crisis has been acceleration of trends that were already there, such as virtualization of the workplace, further penetration of digital technologies (for example, AI and the IoT), and “asset-light” business models that make businesses more responsive and resilient to rapid shocks.
Find out more
Turning customers into subscribers – How to successfully make the shift
Johan Treutiger, Niklas Brundin, Greg Smith, Rick Eagar
What customers expect from manufacturing businesses is changing, moving away from outright purchase- to subscription-based models. This offers opportunities and risks for traditional players, providing them with access to greater customer insight, but also lowering barriers for competitors. Based on case examples, this article looks at how manufacturers can make the shift to subscriptionbased businesses.
Find out more
Unleashing innovation using low code/no code – The age of the citizen developer
Greg Smith, Michael Papadopoulos
As the saying goes,“software is eating the world,” forcing companies to change their business models and operations. In a highly competitive environment, ensuring they have the required software capabilities is a challenge. This article shows how adopting low-code/no-code techniques enables businesses to widen their options, providing tools for non-specialist “citizen developers” to digitize and transform their operations.
Find out more
Converging on the Future
Ralf Baron, Rick Eagar, Michael Kolk, Thomas Kuruvilla, Greg Smith
Convergence seems to be everywhere in the business world these days. It covers a wide range of factors which can come together to change the status quo in an industry or value chain. Think of food and healthcare in functional foods, or telecoms and energy in smart grids. Digital technology has been a huge enabler of convergence.
Find out more
Getting ready for the energy consumer of the future
Greg Smith, Michael Kruse
The energy sector is undergoing radical transformation as formerly passive consumers take control over their energy consumption and procurement. Based on the five stages of this transformation, we explain how it impacts the energy value chain and outline the capabilities that traditional providers must embrace if they are to meet the needs of the energy consumer of the future.
Find out more
Sense of Purpose
Ralf Baron, Rick Eagar, Michael Kolk, Thomas Kuruvilla, Greg Smith
From time to time concepts that, at first sight, seem quite old fashioned suddenly get a new lease of life. For example, open innovation has been around for decades, but it’s come to the fore again in recent years in the context of converging industries, start-up collaborations and the rise of the innovation ecosystem.
Find out more
Moving from “Best Practice” to “Next Practice”
Greg Smith
We are constantly bombarded with the message that we are living through a period of unprecedented change; that technology is rewriting the rule book across all industries; that any organization that fails to fully master technology will become commoditized, obsolete, or extinct; and that the only possible solution to these challenges is to implement the latest technological miracle cure.
Find out more

More About Greg
  • University of Leicester
    BSc (Hons), Biological Sciences
  • Atos Consulting
    Partner, Global Head of IT Strategy & Transformation, Chief Knowledge Officer (UK Consulting)
  • Yodel
    Chief Information Officer
  • Capgemini
    Consulting CIO
  • Kingfisher
    Senior roles at Kingfisher’s property division (Chartwell Land) and entertainment distribution and category management business (Entertainment UK)