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François-Joseph Van Audenhove

Managing Partner

Global Practice Leader, Travel & Transportation

Belgium

François-Joseph assists transportation organizations in addressing complex strategic and organizational transformation programs.

François-Joseph Van Audenhove

Areas of Focus

Education

Solvay Business School (Brussels)
Master of Business Administration
UCL University (Louvain-La-Neuve)
Master in Law

Past Experience

Imphobia Media Company
Managing Director

François-Joseph Van Audenhove

François-Joseph Van Audenhove is a Partner based in Arthur D. Little's Brussels office and is the Global Practice Manager Travel and Transportation (T&T).

François-Joseph is part of the Strategy & Organization practice and responsible for our Global Competence Center in Rail and Urban Transport. He also heads the Future of Urban Mobility (FUM) Lab, our think tank on mobility, and is a recognized key speaker on mobility topics. 

François-Joseph specializes in the management of complex strategic and organizational transformation programs, serving clients across several industries on topics ranging from strategy development and implementation, strategic positioning, commercial offering redesign, value-based risk management, performance improvement to strategic competence management. 

Making the shift
Automotive, Travel & transportation
Making the shift
When Arthur D. Little (ADL) first set up its Future of Mobility Lab in 2010, there was much optimism that by now, we would have made significant progress toward the goal of more sustainable, resilient, safe, inclusive, efficient, and human-centric mobility systems in our cities. Technological developments — particularly the rapid advances of digitalization, connectivity, and automation — promised the ability to deliver tailored, diverse, and convenient mobility solutions to customers that would be attractive enough to prompt a major shift away from private cars.
Find out more
The future of mobility 5.0
Travel & transportation
The future of mobility 5.0
Find out more
Public transport fare models
Travel & transportation
Public transport fare models
Find out more
Sharing in success
Travel & transportation
Sharing in success
Find out more
Postal retail networks
Travel & transportation
Postal retail networks
The digitalization of the economy is profoundly changing trade. Traditional retailers must transform to survive reduced foot traffic and sales. Postal operators that have not yet outsourced their branches face the same problems as retailers, amplified by the progressive disappearance of mail, the growth of virtual banking, and the digitalization of a substantial proportion of counter operations. A deep transformation is necessary.
Find out more
ESG: Last call to take effective action
ESG: Last call to take effective action
Find out more
End-to-end incident management in transport: A key driver of customer excellence
Travel & transportation
End-to-end incident management in transport: A key driver of customer excellence
Performance around punctuality (and regularity) has not made enough progress in reaching customers’ high standards in spite of many programs. Similarly, the occurrence of other adverse events — faulty passenger information, defective seats — and the absence of prompt, satisfactory treatment of such issues generate disappointment, which may offset any positive customer experiences. In this Viewpoint, we reflect on the levers transport operators should put in place to better prevent, identify, and control operational incidents — and boost customer satisfaction.
Find out more
Toward sustainable, efficient & resilient mobility systems
Travel & transportation
Toward sustainable, efficient & resilient mobility systems
Tom Teixeira, Marcus Beard, François-Joseph Van Audenhove, Martijn Eikelenboom
Most transportation systems and companies have defined elements of their sustainability strategy and launched initiatives related to improving efficiency and strengthening resilience. However, we believe these concepts — sustainability, efficiency, and resilience (SER) — should be considered not in isolation but with a holistic and integrated view.
Find out more
Leveraging account-based ticketing
Travel & transportation
Leveraging account-based ticketing
Mickael Tauvel, François-Joseph Van Audenhove
Find out more
Travel & transportation
Artificial intelligence in mobility
Michael Majster, François-Joseph Van Audenhove, Olivier Pilot, Mathieu Blondel, Dr. Klaus Schmitz, Rick Eagar
Beyond the hype, where the true value lies
Find out more
Travel & transportation
How to realize the promise of Mobility-as-a-Service
François-Joseph Van Audenhove, Mickael Tauvel
Find out more
Travel & transportation
Dematerialized ticketing
Mickael Tauvel, François-Joseph Van Audenhove, Vincent Bamberger, Petter Kilefors
Transport authorities and mass transit operators should consider dematerialization of ticketing for increased resilience and to pave the way for Mobility-as-a-Service in a post-Covid world
Find out more
Travel & transportation
The Future of Mobility post-COVID
François-Joseph Van Audenhove, Rick Eagar
Find out more
Commercial excellence in B2B environments
François-Joseph Van Audenhove
Saying that the world is undergoing a fast-paced transformation is not only stating the obvious, but also an understatement. Traditional business models and go-to-market strategies are challenged, and often even rendered obsolete, by rapidly evolving customer needs. In many cases, industry convergence has led to new entrants that have caused major disruptions to many established ecosystems using novel, more agile, business and operating models. This is just the tip of the iceberg.
Find out more
Travel & transportation
Rethinking on-demand mobility
François-Joseph Van Audenhove, Salman Ali, Joseph Salem
Find out more

François-Joseph Van Audenhove

François-Joseph Van Audenhove is a Partner based in Arthur D. Little's Brussels office and is the Global Practice Manager Travel and Transportation (T&T).

François-Joseph is part of the Strategy & Organization practice and responsible for our Global Competence Center in Rail and Urban Transport. He also heads the Future of Urban Mobility (FUM) Lab, our think tank on mobility, and is a recognized key speaker on mobility topics. 

François-Joseph specializes in the management of complex strategic and organizational transformation programs, serving clients across several industries on topics ranging from strategy development and implementation, strategic positioning, commercial offering redesign, value-based risk management, performance improvement to strategic competence management. 

Making the shift
Automotive, Travel & transportation
Making the shift
When Arthur D. Little (ADL) first set up its Future of Mobility Lab in 2010, there was much optimism that by now, we would have made significant progress toward the goal of more sustainable, resilient, safe, inclusive, efficient, and human-centric mobility systems in our cities. Technological developments — particularly the rapid advances of digitalization, connectivity, and automation — promised the ability to deliver tailored, diverse, and convenient mobility solutions to customers that would be attractive enough to prompt a major shift away from private cars.
Find out more
The future of mobility 5.0
Travel & transportation
The future of mobility 5.0
Find out more
Public transport fare models
Travel & transportation
Public transport fare models
Find out more
Sharing in success
Travel & transportation
Sharing in success
Find out more
Postal retail networks
Travel & transportation
Postal retail networks
The digitalization of the economy is profoundly changing trade. Traditional retailers must transform to survive reduced foot traffic and sales. Postal operators that have not yet outsourced their branches face the same problems as retailers, amplified by the progressive disappearance of mail, the growth of virtual banking, and the digitalization of a substantial proportion of counter operations. A deep transformation is necessary.
Find out more
ESG: Last call to take effective action
ESG: Last call to take effective action
Find out more
End-to-end incident management in transport: A key driver of customer excellence
Travel & transportation
End-to-end incident management in transport: A key driver of customer excellence
Performance around punctuality (and regularity) has not made enough progress in reaching customers’ high standards in spite of many programs. Similarly, the occurrence of other adverse events — faulty passenger information, defective seats — and the absence of prompt, satisfactory treatment of such issues generate disappointment, which may offset any positive customer experiences. In this Viewpoint, we reflect on the levers transport operators should put in place to better prevent, identify, and control operational incidents — and boost customer satisfaction.
Find out more
Toward sustainable, efficient & resilient mobility systems
Travel & transportation
Toward sustainable, efficient & resilient mobility systems
Tom Teixeira, Marcus Beard, François-Joseph Van Audenhove, Martijn Eikelenboom
Most transportation systems and companies have defined elements of their sustainability strategy and launched initiatives related to improving efficiency and strengthening resilience. However, we believe these concepts — sustainability, efficiency, and resilience (SER) — should be considered not in isolation but with a holistic and integrated view.
Find out more
Leveraging account-based ticketing
Travel & transportation
Leveraging account-based ticketing
Mickael Tauvel, François-Joseph Van Audenhove
Find out more
Travel & transportation
Artificial intelligence in mobility
Michael Majster, François-Joseph Van Audenhove, Olivier Pilot, Mathieu Blondel, Dr. Klaus Schmitz, Rick Eagar
Beyond the hype, where the true value lies
Find out more
Travel & transportation
How to realize the promise of Mobility-as-a-Service
François-Joseph Van Audenhove, Mickael Tauvel
Find out more
Travel & transportation
Dematerialized ticketing
Mickael Tauvel, François-Joseph Van Audenhove, Vincent Bamberger, Petter Kilefors
Transport authorities and mass transit operators should consider dematerialization of ticketing for increased resilience and to pave the way for Mobility-as-a-Service in a post-Covid world
Find out more
Travel & transportation
The Future of Mobility post-COVID
François-Joseph Van Audenhove, Rick Eagar
Find out more
Commercial excellence in B2B environments
François-Joseph Van Audenhove
Saying that the world is undergoing a fast-paced transformation is not only stating the obvious, but also an understatement. Traditional business models and go-to-market strategies are challenged, and often even rendered obsolete, by rapidly evolving customer needs. In many cases, industry convergence has led to new entrants that have caused major disruptions to many established ecosystems using novel, more agile, business and operating models. This is just the tip of the iceberg.
Find out more
Travel & transportation
Rethinking on-demand mobility
François-Joseph Van Audenhove, Salman Ali, Joseph Salem
Find out more

More About François-Joseph
  • Solvay Business School (Brussels)
    Master of Business Administration
  • UCL University (Louvain-La-Neuve)
    Master in Law
  • Imphobia Media Company
    Managing Director