In addition, value chains are far more complex than ever before. In fact, the diversification of products and markets has reached such a level that aligning the overall portfolio with the operations system is now a major concern for operations managers worldwide. To manage this everincreasing complexity, Arthur D. Little has developed an Operations Management Framework to support structured decision-making on complexity issues. By bringing their business’s inherent complexity in line with their capacity to manage complexity, companies can escape the complexity trap and secure long-term profitability.