Yoshiro Makita

Partner

South East Asia

Australia, Japan

Seasoned management consultant with 20+ years of experience solving complex problems in insurance and financial services sectors across Japan, Australia and SE Asia.

Yoshiro Makita | ADLITTLE

Education

UCLA
BA in Economics

Past Experience

PwC
FS Consulting/Partner
KPMG
Management Consulting/Partner

Yoshiro Makita | ADLITTLE

Yoshiro is a Partner and a member of our global Financial Services (FS) Practice. Based in Sydney (Australia), he works closely with our teams in Japan/SEA, covering insurance-related projects across the Asia Pacific region, including Japan and Australia.

Yoshiro has more than 20 years of experience leading management consulting engagements for insurers and other financial services (FS) institutions across Japan, Australia, the US and Southeast Asia. He has advised and assisted insurers and other FS clients with a variety of management agendas, from business growth with new products and services, insurtech investments, digitalization, and M&A through to customer experience, operational efficiency, integration and separation, and transformation design. 

At Arthur D. Little, Yoshiro focuses on insurance and FS strategy/transformation, as well as FS convergence, helping to create new values in the crossover between FS and non-FS sectors.

Prior to joining Arthur D. Little, Yoshiro led insurance management consulting practices for global management consulting firms in Japan and Australia. In his earlier career, he was involved in the launch of a technology start-up as a core member in Silicon Valley, where he gained first-hand experience of start-up businesses.
 

How to share customer data in bancassurance
How to share customer data in bancassurance
A customer-centric approach has become an imperative in the financial services sector, increasingly supported by the processing of vast amounts of market and customer data, among other factors. However, the complex and ever-changing regulatory environment presents challenges for personal data sharing. This Viewpoint shares some best practices for addressing these challenges to unlock the full potential of personal data in the bancassurance sector.
Understanding key customer-centricity trends in insurance
Understanding key customer-centricity trends in insurance
Insurers spent years developing a deep understanding of each risk type and creating precise business models to optimize their earnings, including operating models for each line of business. Unfortunately, this model is not conducive to serving today’s customers, who desire the seamless, digital-based service they experience in their other transactions. In this Viewpoint, we outline the best way for insurers to shift from a traditional model to a customer-centric one.
Rethinking the impact of CASE on insurance
Rethinking the impact of CASE on insurance
As vehicles become connected, autonomous, shared, and electric (aka the CASE evolution), incumbent insurers and new entrants are experiencing myriad threats and opportunities. Simultaneously, industry-wide digitization (driven by customer expectations aligned with other sectors) is intensifying competition. This Viewpoint details key aspects of the shift caused by CASE, including business model implications and clear opportunities for key market participants.

Yoshiro Makita | ADLITTLE

Yoshiro is a Partner and a member of our global Financial Services (FS) Practice. Based in Sydney (Australia), he works closely with our teams in Japan/SEA, covering insurance-related projects across the Asia Pacific region, including Japan and Australia.

Yoshiro has more than 20 years of experience leading management consulting engagements for insurers and other financial services (FS) institutions across Japan, Australia, the US and Southeast Asia. He has advised and assisted insurers and other FS clients with a variety of management agendas, from business growth with new products and services, insurtech investments, digitalization, and M&A through to customer experience, operational efficiency, integration and separation, and transformation design. 

At Arthur D. Little, Yoshiro focuses on insurance and FS strategy/transformation, as well as FS convergence, helping to create new values in the crossover between FS and non-FS sectors.

Prior to joining Arthur D. Little, Yoshiro led insurance management consulting practices for global management consulting firms in Japan and Australia. In his earlier career, he was involved in the launch of a technology start-up as a core member in Silicon Valley, where he gained first-hand experience of start-up businesses.
 

How to share customer data in bancassurance
How to share customer data in bancassurance
A customer-centric approach has become an imperative in the financial services sector, increasingly supported by the processing of vast amounts of market and customer data, among other factors. However, the complex and ever-changing regulatory environment presents challenges for personal data sharing. This Viewpoint shares some best practices for addressing these challenges to unlock the full potential of personal data in the bancassurance sector.
Understanding key customer-centricity trends in insurance
Understanding key customer-centricity trends in insurance
Insurers spent years developing a deep understanding of each risk type and creating precise business models to optimize their earnings, including operating models for each line of business. Unfortunately, this model is not conducive to serving today’s customers, who desire the seamless, digital-based service they experience in their other transactions. In this Viewpoint, we outline the best way for insurers to shift from a traditional model to a customer-centric one.
Rethinking the impact of CASE on insurance
Rethinking the impact of CASE on insurance
As vehicles become connected, autonomous, shared, and electric (aka the CASE evolution), incumbent insurers and new entrants are experiencing myriad threats and opportunities. Simultaneously, industry-wide digitization (driven by customer expectations aligned with other sectors) is intensifying competition. This Viewpoint details key aspects of the shift caused by CASE, including business model implications and clear opportunities for key market participants.

More About Yoshiro
  • UCLA
    BA in Economics
  • PwC
    FS Consulting/Partner
  • KPMG
    Management Consulting/Partner