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- Markets have liberalized, separating customers from networks and producers, and customer centricity is a growing trend.
- Power generation is decentralizing and becoming less controllable as we switch to renewables to chase CO2 reduction targets, and users are becoming mini-producers while disruptive technologies such as home batteries combine with ever-cheaper solar photovoltaics; networks need to adapt to bidirectional flows and greater information needs for system stability.
- Smart meter deployment of various types (some driven by regulation and on a massive scale) aims to reduce or shift the timing of energy consumption to act on energy-efficiency targets and assist the grid.
- Advanced appliances are more capable of supporting grid balancing and load shifting, without relying on consumer in-flight response.
- More data and customer information are becoming available, but need to be managed and exploited in the energy arena for dynamic segmentation, marketing, pricing, demand forecasting and load shifting.
- Digital natives have arrived in the customer base, with higher expectations to control their homes remotely and interact with their utilities.