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Product Quality in Transition
In the 1980s, many Western companies discovered Total Quality Management. They implemented quality programs, formed teams, thought about customer-supplier relationships, trained staff in Quality Function Deployment and Ishikawa techniques, and appointed quality vice presidents and quality planning departments. For companies such as Motorola and Ford Motor Company, these efforts have paid off. Others have still to reap the benefits.
In the 1980s, many Western companies discovered Total Quality Management. They implemented quality programs, formed teams, thought about customer-supplier relationships, trained staff in Quality Function Deployment and Ishikawa techniques, and appointed quality vice presidents and quality planning departments. For companies such as Motorola and Ford Motor Company, these efforts have paid off. Others have still to reap the benefits.
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