François-Joseph Van Audenhove
François-Joseph assists transportation organizations in addressing complex strategic and organizational transformation programs.
Education
Solvay Business School (Brussels)
Master of Business Administration
UCL University (Louvain-La-Neuve)
Master in Law
Past Experience
Imphobia Media Company
Managing Director
François-Joseph Van Audenhove is a Partner based in Arthur D. Little's Brussels office and is the Global Practice Manager Travel and Transportation (T&T).
François-Joseph is part of the Strategy & Organization practice and responsible for our Global Competence Center in Rail and Urban Transport. He also heads the Future of Urban Mobility (FUM) Lab, our think tank on mobility, and is a recognized key speaker on mobility topics.
François-Joseph specializes in the management of complex strategic and organizational transformation programs, serving clients across several industries on topics ranging from strategy development and implementation, strategic positioning, commercial offering redesign, value-based risk management, performance improvement to strategic competence management.
Making the shift
When Arthur D. Little (ADL) first set up its Future of Mobility Lab in 2010, there was much optimism that by now, we would have made significant progress toward the goal of more sustainable, resilient, safe, inclusive, efficient, and human-centric mobility systems in our cities. Technological developments — particularly the rapid advances of digitalization, connectivity, and automation — promised the ability to deliver tailored, diverse, and convenient mobility solutions to customers that would be attractive enough to prompt a major shift away from private cars.
Postal retail networks
The digitalization of the economy is profoundly changing trade. Traditional retailers must transform to survive reduced foot traffic and sales. Postal operators that have not yet outsourced their branches face the same problems as retailers, amplified by the progressive disappearance of mail, the growth of virtual banking, and the digitalization of a substantial proportion of counter operations. A deep transformation is necessary.
ESG: Last call to take effective action
End-to-end incident management in transport: A key driver of customer excellence
Performance around punctuality (and regularity) has not made enough progress in reaching customers’ high standards in spite of many programs. Similarly, the occurrence of other adverse events — faulty passenger information, defective seats — and the absence of prompt, satisfactory treatment of such issues generate disappointment, which may offset any positive customer experiences. In this Viewpoint, we reflect on the levers transport operators should put in place to better prevent, identify, and control operational incidents — and boost customer satisfaction.
Toward sustainable, efficient & resilient mobility systems
Most transportation systems and companies have defined elements of their sustainability strategy and launched initiatives related to improving efficiency and strengthening resilience. However, we believe these concepts — sustainability, efficiency, and resilience (SER) — should be considered not in isolation but with a holistic and integrated view.
Rethinking bike-sharing performance
The pandemic sent many mobility operators reeling, yet one subsector found its time to shine: bike sharing. Fueled by ever-growing demand for cost-effective mobility, the sector grew its global revenue by a third in 2020, while all other mobility services suffered setbacks, according to Statista. More than ever, bike-sharing service providers and cities must facilitate their relationships and service-level agreements (SLAs) to build the perfect public-private partnership.
The Future of Mobility postCOVID-19 – Turning a crisis into an opportunity
Deserted city roads and empty buses and trains were among the most striking images from pandemic lockdowns around the world. However, successful cities have a gift for adapting to radically changing circumstances – how can the crisis be used to drive more sustainable, resilient, human-centric mobility systems? Based on a major research study, this article focuses on six game changers for players in the mobility ecosystem.
Artificial intelligence in mobility
Beyond the hype, where the true value lies
Dematerialized ticketing
Transport authorities and mass transit operators should consider dematerialization of ticketing for increased resilience and to pave the way for Mobility-as-a-Service in a post-Covid world
Commercial excellence in B2B environments
Saying that the world is undergoing a fast-paced transformation is not only stating the obvious, but also an understatement. Traditional business models and go-to-market strategies are challenged, and often even rendered obsolete, by rapidly evolving customer needs. In many cases, industry convergence has led to new entrants that have caused major disruptions to many established ecosystems using novel, more agile, business and operating models. This is just the tip of the iceberg.
Future of mobility – Driving differentiation in a world of disruption and creativity
Mobility systems face increasing pressures from rising demand and new market entrants. The latest Arthur D. Little Urban Mobility Index shows that mobility systems in the average city operate at less than half of their potential – this article explains the five key dimensions that players must embrace if they are to successfully transform themselves.
François-Joseph Van Audenhove is a Partner based in Arthur D. Little's Brussels office and is the Global Practice Manager Travel and Transportation (T&T).
François-Joseph is part of the Strategy & Organization practice and responsible for our Global Competence Center in Rail and Urban Transport. He also heads the Future of Urban Mobility (FUM) Lab, our think tank on mobility, and is a recognized key speaker on mobility topics.
François-Joseph specializes in the management of complex strategic and organizational transformation programs, serving clients across several industries on topics ranging from strategy development and implementation, strategic positioning, commercial offering redesign, value-based risk management, performance improvement to strategic competence management.
Making the shift
When Arthur D. Little (ADL) first set up its Future of Mobility Lab in 2010, there was much optimism that by now, we would have made significant progress toward the goal of more sustainable, resilient, safe, inclusive, efficient, and human-centric mobility systems in our cities. Technological developments — particularly the rapid advances of digitalization, connectivity, and automation — promised the ability to deliver tailored, diverse, and convenient mobility solutions to customers that would be attractive enough to prompt a major shift away from private cars.
Postal retail networks
The digitalization of the economy is profoundly changing trade. Traditional retailers must transform to survive reduced foot traffic and sales. Postal operators that have not yet outsourced their branches face the same problems as retailers, amplified by the progressive disappearance of mail, the growth of virtual banking, and the digitalization of a substantial proportion of counter operations. A deep transformation is necessary.
ESG: Last call to take effective action
End-to-end incident management in transport: A key driver of customer excellence
Performance around punctuality (and regularity) has not made enough progress in reaching customers’ high standards in spite of many programs. Similarly, the occurrence of other adverse events — faulty passenger information, defective seats — and the absence of prompt, satisfactory treatment of such issues generate disappointment, which may offset any positive customer experiences. In this Viewpoint, we reflect on the levers transport operators should put in place to better prevent, identify, and control operational incidents — and boost customer satisfaction.
Toward sustainable, efficient & resilient mobility systems
Most transportation systems and companies have defined elements of their sustainability strategy and launched initiatives related to improving efficiency and strengthening resilience. However, we believe these concepts — sustainability, efficiency, and resilience (SER) — should be considered not in isolation but with a holistic and integrated view.
Rethinking bike-sharing performance
The pandemic sent many mobility operators reeling, yet one subsector found its time to shine: bike sharing. Fueled by ever-growing demand for cost-effective mobility, the sector grew its global revenue by a third in 2020, while all other mobility services suffered setbacks, according to Statista. More than ever, bike-sharing service providers and cities must facilitate their relationships and service-level agreements (SLAs) to build the perfect public-private partnership.
The Future of Mobility postCOVID-19 – Turning a crisis into an opportunity
Deserted city roads and empty buses and trains were among the most striking images from pandemic lockdowns around the world. However, successful cities have a gift for adapting to radically changing circumstances – how can the crisis be used to drive more sustainable, resilient, human-centric mobility systems? Based on a major research study, this article focuses on six game changers for players in the mobility ecosystem.
Artificial intelligence in mobility
Beyond the hype, where the true value lies
Dematerialized ticketing
Transport authorities and mass transit operators should consider dematerialization of ticketing for increased resilience and to pave the way for Mobility-as-a-Service in a post-Covid world
Commercial excellence in B2B environments
Saying that the world is undergoing a fast-paced transformation is not only stating the obvious, but also an understatement. Traditional business models and go-to-market strategies are challenged, and often even rendered obsolete, by rapidly evolving customer needs. In many cases, industry convergence has led to new entrants that have caused major disruptions to many established ecosystems using novel, more agile, business and operating models. This is just the tip of the iceberg.
Future of mobility – Driving differentiation in a world of disruption and creativity
Mobility systems face increasing pressures from rising demand and new market entrants. The latest Arthur D. Little Urban Mobility Index shows that mobility systems in the average city operate at less than half of their potential – this article explains the five key dimensions that players must embrace if they are to successfully transform themselves.
More About François-Joseph
- Solvay Business School (Brussels)Master of Business Administration
- UCL University (Louvain-La-Neuve)Master in Law
- Imphobia Media CompanyManaging Director